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Title: Knowledge exchange as a motivational problem – Results of an empirical research program
Authors: Cress, Ulrike
Kimmerle, Joachim
Issue Date: Jun-2009
Publisher: International Society of the Learning Sciences (ISLS)
Citation: Cress, U. & Kimmerle, J. (2009). Knowledge exchange as a motivational problem – Results of an empirical research program. In O'Malley, C., Suthers, D., Reimann, P., & Dimitracopoulou, A. (Eds.), Computer Supported Collaborative Learning Practices: CSCL2009 Conference Proceedings (pp. 444-453). Rhodes, Greece: International Society of the Learning Sciences.
Abstract: In many situations of computer-supported collaborative learning, it is a challenge to increase the willingness of those involved to share their knowledge with other group members. To study a prototype of such a situation of computer-supported information exchange, we arranged a shared database setting as a basis of an empirical research program. This knowledge-exchange situation represented a social dilemma: while contributing information to a shared database led to costs and provided no immediate benefit to the individual, the entire group suffered when all members decided to withhold information. A series of experiments identified a multitude of influencing factors in this situation: group size, awareness of the importance of information, costs of entering information, use-related bonus systems, feedback and recommendations, and group awareness. This paper describes the impact of these factors on people's willingness to share their knowledge with their cooperators, and concludes with a discussion of some practical consequences.
Appears in Collections:CSCL 2009

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