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Title: Inhibiting Undesirable Effects of Mutual Trust in Net-Based Collaborative Groups
Authors: Engelmann, Tanja
Kolodziej, Richard
Kozlov, Michail
Issue Date: Jun-2013
Publisher: International Society of the Learning Sciences
Citation: Engelmann, T., Kolodziej, R., & Kozlov, M. (2013). Inhibiting Undesirable Effects of Mutual Trust in Net-Based Collaborative Groups. In Rummel, N., Kapur, M., Nathan, M., & Puntambekar, S. (Eds.), To See the World and a Grain of Sand: Learning across Levels of Space, Time, and Scale: CSCL 2013 Conference Proceedings Volume 1 — Full Papers & Symposia (pp. 184-191). Madison, WI: International Society of the Learning Sciences.
Abstract: Experimental studies have demonstrated the effectiveness of the knowledge and information awareness approach by Engelmann and colleagues for improving computer- supported collaborative problem-solving. This approach informs group members about their collaborators' knowledge structures and underlying information visualized by digital concept maps. In our study, we investigated whether this approach may reduce undesirable effects of mutual trust. Trust is an important influencing factor with regard to behavior and performance of groups. High mutual trust can have a negative impact on group effectiveness because it reduces mutual control and, as a result, the detection of the others' mistakes. In an empirical study, 20 triads collaborating with the knowledge and information awareness approach were compared with 20 triads collaborating without this approach. The members of a triad were spatially-distributed and collaborated computer-supported. The results demonstrated that the availability of the knowledge and information awareness approach overrides the negative impact of too much mutual trust.
Appears in Collections:CSCL 2013

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